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We aim to help as much as we can with Tax and NI. We keep full and comprehensive records of all work and travel completed with CareMatch. This enables us to give you an accurate figure of what you have earned through the service and what you can claim for expenses. We plan to hold annual workshops, which will be available to all members, to assist with the end of year returns due. We advise all carers to put some monies aside to cover their eventual Tax and NI expenses. We are always here to help.

It’s so simple to register! Scroll down to the bottom of the page, and our easy to use form will have you registered in no time!

Type in the postcode in the search bar where care is required, and the platform will match you with suitable carers in your area. If you then register as a client you will be able to refine your search and contact carers to identify your care team.

Once all your documents have been verified and you are accepted to the service, you will receive a notification from our IT dept who will help you to set up your accounts with CareMatch for scheduling, tagging and the Communities and Care Hubs.

Once you are ready to download the CareMatch Apps, our IT dept will either send you a link to download the app or if you are experiencing any problems, just let them know and they will contact you to lead you through the process.

At CareMatch we set up Care Hubs for each client. This is a group of individuals who are responsible for the care and well-being of the client. The Hub usually consists of the client (if able), family members and a small care team. Once each client has a Care Hub everyone is able to communicate with each other and follow a clients “care journey,” on an ongoing basis. It is an extremely useful forum to share information and keep everyone informed at all times.

No, only unless you decide to provide them with it. Care workers will only have your contact details once you have contacted them directly.

The CareMatch platform matches clients with carers, who then contract directly with each other - therefore our platform is not required to be registered with the CQC/Care Inspectorate/RQIA. However, CareMatch aspire to, and expect the carers on our platform to equally aspire to, the CQC/Care Inspectorate/RQIA codes of conduct.

Yes. We strongly advise that, where practical, all carers meet their clients in the care location to discuss the client’s care package, before agreeing to hire a care assistant. At the very least a video interview is advised.

Similar to any standard agency we background check and interview all our carers, this includes Disclosure and Barring Service (DBS) checks (in England & Wales), Disclosure Scotland and NI Access (in Northern Ireland), identity documents, right to work in the UK, tax and employment status and if relevant driving licence and relevant qualifications. We also insist on two independent referees (one of them a UK resident) who are willing to vouch for the carer.

Yes. We strongly recommend that all clients contact referees directly. All care workers on the platform will have provided two referees. On request, the carer will provide you with their contact details.

Yes. All carers that contract through CareMatch are automatically fully insured.

The selection of the best care assistant for you is a very personal decision and like any relationship sometimes the dynamic can change. If at any time you are not happy with your care assistant you can, if you wish, immediately change them for another carer on the site. You can cancel your contract with a care worker at any time and are only obliged to pay for the care that has already been delivered.

All carers have an app which enables them to electronically “tag” into and out of a call. We have the facility for all members in the Care Hub to receive a notification if there is a problem and a call is not covered. Any future calls not covered, we advise family members or advocates to send a reminder to the Care Hub asking the care team to ensure all calls are covered. If a carer is merely running late and you have received a notification that the call hasn’t yet started they will usually have informed you via the Care Hub that they are on their way.

If you need to alter the amount of care you receive, speak to your care team. If you are funded by a local authority this may require an assessment and review from a social worker to alter the contract. If you are funding the care privately, once you have spoken with the team in the Care Hub and agreed what is needed, the contract will be altered and the carers will deliver more or less time as required.

If you require something not listed on the website, please email us at enquiries@carematch.ltd or call 01722 442311 to see if we can help.

Yes, all the care workers on the CareMatch platform are self-employed. We check that all care workers have the legal right to work in the UK, and that they complete and submit an annual tax return. Therefore there is no risk to you of any employer liability.

No. You are only contractually obliged to pay for any care that has been received or not been cancelled within 24 hours of expected delivery time.

For live-in services we cover care packages nationally. For home care, at present we cover West Berkshire, West Sussex and parts of Wiltshire. We are expanding all the time so please contact us if we are not in your area yet.

Yes we do offer a live-in service in England, Ireland, Scotland and Wales.

Each contract on the platform is an individual one between each carer and their client. A carer’s hourly rate is likely to range between £12/£17ph, depending on experience and qualifications, and CareMatch will add on an amount to cover admin and access to the technology for all concerned. If you have high care needs or are accepting a carer at a higher rate, charges will increase by the standard CareMatch charges essential to cover running costs.

Regular expenses can be incorporated into your contract with the carer – one-off expenses are best handled directly between you and the carer. Carers will expect to keep good records of all expense items and you can sort out amongst yourselves how to cover remuneration. If you need expense books please request it from the CareMatch team.

All of the carers on this platform are expected to work in a close knit community partnership within each Care Hub. At the beginning of the delivery of your care package you will have selected a small team of 3-4 carers to ensure sufficient cover of your care package. These are the carers who are identified for your personal Care Hub. The carers are also part of a locality community group, (a larger group of carers) who they can request to cover work they cannot cover themselves. You may of course wish for a family member to cover the care call - all of which works within our system. Our aim is to ensure the client receives quality care from a competent team who know their care needs. Any carers who may not have visited before will be given access to the care notes so they can read the care plan and will have been checked and verified by CareMatch to ensure client safety. If you have another member who is able to deliver the care call (friend, family, cleaner etc) this will be removed from the carer's rota and the client will not be charged.

Ultimately the relationship between the client and the carer is a working relationship. If the relationship is not working then our advice is for you to replace a carer with another care worker. If the dispute is of a serious nature, such as a criminal act, then you must report it at once to the police and CareMatch will investigate immediately. We take all reports of unacceptable behaviour by carers extremely seriously. If we receive a formal complaint against a carer from a client we will immediately inform their other clients and reserve the right to either prevent the care worker from acquiring new clients, or in cases of a serious nature remove them from the platform immediately until a full investigation has been completed.

If you don’t get on with your client, you would need to let the client and family know that you are unable to continue as one of their Carer members. You should be aware that you have a duty of care and to ensure the safety of the client. Therefore you must make sure there is an alternative in place to cover your calls before you withdraw from a package.

As you have a team involved in every clients’ Care Hub, you approach the team to cover your sickness or holiday. If no one in the Hub is able to cover, you will need to approach the local carer community to help. If you are unable to cover a call you have allocated to yourself you will need to ensure that the call is covered, either by your fellow team or the family and the client is safe. You may know of other carers working for other services and if they wish to help you out they must apply to register with CareMatch first before they can cover for you.

You receive £2.16/call to cover your travel and welcome. This should be sufficient to cover your travel expenses. Obviously when it comes to doing a tax return you can offset expenses such as travel against your taxable income.

You will receive your pay directly into your CareMatch account after successful tagging. This means as long as you use the App to “tag” into and out of a call your account will be credited the correct amount. If there is a query on your tagging you will need to speak to a member from CareMatch who will be able to deal with the query.

Clients pay a week in advance on contracted hours. The funds are held in a secure account and released to carers following completion of the contracted hours. Carers will be paid by bacs transfer into their bank accounts on Fridays, via the secure stripe payment system.

As you are self employed you are able to put your own rate on your profile. Currently our suggested rate is £13.00/hr + £2.16/call. The call rate is designed to give you enough to cover your travel and welcome and is chargeable for every call regardless of the length. CareMatch charges will be higher than your pay rate to cover our administrative and technical costs.

At present we do not offer a live-in service, but it is a service that we are planning to offer in the future, to cover care packages nationally.

At present we provide home care in West Berkshire, West Sussex and parts of Wiltshire. We are expanding all the time so please contact us if we are not in your area yet.

Yes, you can choose your own clients.

No, not necessarily. Although if you work in a rural area it may be essential.

Yes, at CareMatch you are in complete control of the hours and days that you work.

Any person in the UK who requires some form of domiciliary care, or any institution that requires experienced care workers.

Type in the postcode in the search bar where you live and the platform will match you with clients in your area. If you are a live-in carer, where you live will not necessarily be relevant. If you then register as a carer you will be able to refine your search and message clients.

There is an electronic form that will enable you to upload a picture or scanned version of your documents. Should you require any assistance, our IT dept will be able to help.

Ideally two and preferably one who was your last employer involved in care. At least one of your references should be a resident in the UK.

At CareMatch we offer full training for inexperienced carers, refresher courses for experienced carers and updates for all mandatory training. This is either available online or with one of our experienced trainers at one of our training rooms. Carers will pay for their training but we do operate a credit scheme, where you gain credits for the hours you work. These credits are then refundable against your future training. For full details of the scheme please contact us.

No. One of our aims is to attract new care workers into the care sector. However, the more experience you have and the better your reviews and references are, the easier you will find it to acquire clients and charge a higher rate. 

At CareMatch we create Communities and Care Hubs. A Care Hub is a group of individuals who look after a client. They include where appropriate the client, family members, the team of selected carers and where possible a health or social care professional. The Hub enables all advocates to discuss client outcomes, message each other to share important information and keep everyone involved in a clients’ care package up to date at all times wherever they may be.

Once you are ready to download the CareMatch Apps, our IT dept will either send you a link to download the app or if you are experiencing any problems, just let them know and they will contact you to lead you through the process.

Once all your documents have been verified and you are accepted to the service, you will receive a notification from our IT dept who will help you to set up your accounts with CareMatch for scheduling, tagging and the Communities and Care Hubs.

It’s so simple to register! Scroll down to the bottom of the page, and our easy to use form will have you registered in no time!